Terms and Conditions
TERMS & CONDITIONS
Last Updated 2/25/2019
The following Terms and Conditions apply to all products and services provided by MyMorale & Co All work is managed and executed by MyMorale & Co on the understanding that the Client has agreed to our Terms and Conditions. MyMorale & Co has the right to change, modify or amend these Terms and Conditions without prior notice.
Additionally, your continued use of this site and orders placed via website or email to MyMorale & Co shall be deemed to be your agreement to any such modifications, amendments or updates.
At the time of proposal, MyMorale & Co will provide the Client with a written quote or invoice by email. These Terms and Conditions can be read at any time on the MyMorale & Co website.
A copy of the written quote or invoice is electronically signed and dated upon initial payment by the Client which binds the Client to accept our Terms and Conditions.
For the avoidance of doubt, MyMorale & Co Terms & Conditions are what govern our products and services, not any conversations during consultation or conditions on the Client’s written quote or invoice.
Charges for graphic design services provided by MyMorale & Co will be detailed in a written quote or invoice that is provided to the Client by email. At the time of the Client’s acceptance of the quote or invoice, thus indicating acceptance of the Terms & Conditions, a non-refundable retainer becomes immediately due unless agreed upon otherwise, in writing, with MyMorale & Co.
Charges for website design services, unless agreed otherwise with the Client, require an advance non-refundable retainer of a minimum of fifty (50) percent of the project estimated total before the design phase of the project commences. The remaining fifty (50) percent of the project total will be due upon initial review of the work and prior to the release and publishing of the website.
Release of work on behalf of the Client will not take place before cleared funds have been received.
Charges for design work do not cover the release of our copyright design source files, including but not limited to the Photoshop Document (PSD) or Adobe Illustrator (AI) file. If the Client requires these files for transfer to another designer, they will be subject to a ‘buy-out’ charge.
Charges for Other Services
Charges for any additional services requested during the project that exceed the estimated time; or are outside the scope of the initial quote, will become fully payable at the time of the invoice acceptance and prior to the commencement of additional work outside the original scope of the project.
MyMorale & Co reserves the right to increase the pricing stated herein to the extent deemed warranted as a result of increases in the cost of labor, materials, shipping, overhead expenses, or other business-related charges. All quoted or invoiced pricing is valid for thirty (30) days from issuance of quote or invoice. Except as otherwise set forth on the invoice, terms of payment are net seven (7) days from invoice date and all prices set are subject to adjustment by MyMorale & Co.
Current prices on the website supersede any previous website pricing. To the extent the price on the website differs from printed branding packages and materials, the price on the website shall prevail. All prices are subject to change without notice and are not guaranteed, except that prices agreed upon in writing have been accepted by the Client and a non-refundable retainer has been paid on the invoice to hold the pricing for no longer than thirty (30) days. Pricing is not subject to change once the Client remits full payment of their invoice in full unless the Client ceases communication with MyMorale & Co for longer than forty-five (45) days from the date of full payment. Design and Website projects are considered abandoned after forty-five (45) days of the initial deposit or full payment of the invoice if the Client ceases written communication during our attempts to acquire content, written or photographic, required to complete the project. Once the project is marked as abandoned, MyMorale & Co will impose a fee and/or the project will be reassessed at our current rates. Unresponsiveness of the Client precludes our ability to fulfill the obligations of the contract set forth in the invoice.
Payments may be made via Credit Cards (Visa, MasterCard, and American Express) or Debit Card.
Payments made by check must be previously agreed upon and may be subject to an administration charge. Returned checks will incur an additional fee of $25 per returned check. MyMorale & Co reserves the right to consider and account to be in default in the event of a returned check. At that time, all projects will be placed on hold until the Client brings the account current and all unpaid fees and balances are paid in full.
Client invoices contain the complete and entire payment agreement between both parties. Terms are net seven (7) days from the date of invoice. For invoices which are not paid within the foregoing terms, MyMorale & Co shall have the right, in addition to all other rights and remedies, to assess a late payment charge of one and a half (1.5) percent per month compounded on the unpaid balance of any amount(s) then past due. The Client shall be responsible for any and all fees and expenses incurred in collecting any payments due, including, but not limited to, attorney’s fees and collection costs. MyMorale & Co reserves the right, at any time, to revoke any credit (discounts) extended because of Client’s failure to pay for products and/or services when due or for any other reason deemed good and sufficient, and in such event, all subsequent products and/or services shall be paid in full prior to producing work. No invoice may be cancelled, rescheduled or reconfigured without prior written authorization, and in such event, the Client will be liable for any additional costs and expenses incurred.
In the case of default or breach of contract by the Client in the performance or fulfillment of any or all provisions of this agreement, MyMorale & Co can cancel any outstanding projects and declare all obligations immediately due and payable. Failure to pay by the due date shall entitle MyMorale & Co to suspend fulfillment of all current and future projects. Where MyMorale & Co has good reason to believe the Client may default on payment, MyMorale & Co reserves the right, at any time, and in its absolute discretion, to demand full payment of the account and take legal action to recover the debt and costs.
Release of work on behalf of the Client, will not take place before cleared funds have been received.
An account shall be considered in default if it remains unpaid for thirty (30) days from the date of invoice or following a returned check. This includes any and all unpaid amounts due for services, including, but not limited to; hosting, domain registration, design and maintenance, graphic design services, and print production.
A project with pending edit(s) publicly circulated or used for business purposes will be deemed completed by default. Additional changes following, will be completed at an additional cost.
Project delays primarily caused by the Client do not relieve the Client of their obligation to pay the amount(s) due. Client accounts that become default agree to pay all MyMorale & Co legal and accounting expenses, to include third party collection agency fees, in the enforcement of the debt and these Terms and Conditions.
No returns may be made for any reason without a Quality Assurance Form issued by MyMorale & Co. At which time, MyMorale & Co will review the submission and determine if a credit or replacement is most applicable given the reason for replacement based on findings of an internal investigation. Cancellation of orders may be made formally in writing to firstname.lastname@example.org and the Client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of invoicing. The balance on the account, if any, must be paid within thirty (30) days.
Please note: any cancellation which is not formally confirmed in writing and received by MyMorale & Co within seven (7) days of such request, the Client will be liable for the full quoted cost of the project.